//Work

I’ve been Building Things™ for the Internet for nearly 20 years—as part of teams at GitHub, Intercom, Seth Godin’s altMBA, and more. Here’s a few selected case-studies of work I’m particularly proud of.

See my full CV on LinkedIn, or download my résumé (PDF).

//Intercom
Bootstrapping Intercom’s London Office »
From three people in a cramped WeWork to five established product teams
From Articles to Answers »
Leveraging pre-conversation self-serve to level-up Intercom's entire platform
Rearchitecting Intercom's Messenger »
500M+ convos/month—reimagined UX, an app store, motion design, oh my!
Launching Intercom’s App Ecosystem »
Setting a new era of extensibility in motion for Intercom’s Messenger
Resolution Bot (a.k.a. Answer Bot) »
Intercom’s first AI chatbot—Harnessing ML to automate 30%+ of inbound queries
//GitHub
5 years of contributions »
2500+ commits to the GitHub.com codebase, and more…
Improved blame history navigation »
Navigating per-line version history to understand code over time
Help Wanted »
Matching new GitHub users to projects looking for contributors
Onboarding Insights »
Foundational interation enabling insights into new user experience
Reducing friction with Quick Pull-requests »
Small UI, big impact—encouraging new collaboration workflows
A performant Branches Page »
Streamlined and grokkable branch visualisation for every project
Enabling Web Flow in the Browser »
Getting people hooked on GitHub without the command-line
//Open Source
A home for Jekyll’s docs »
Creating a future-proof site for a high-profile open-source project
Gridism CSS grid system »
A light-weight, responsive, and flexible (pre-flexbox) CSS grid system
Ghost on Heroku »
One-button deployment for the Ghost blogging platform

Note: These projects are the result of collaboration and teamwork from a wide range of talented designers, developers, and many other contributors—all of whom deserve full credit where it’s due.

//Talks

Over the years I’ve given a number of talks, keynotes, and presentations at a wide range of conferences, meetups, and events.

Want me to speak at your event? Get in touch.

//2017
Product thinking with JTBD
Product thinking with JTBD
Makers Academy — London, UK • July 12, 2017 • Slides
//2016
GitHub Flow for Designers
GitHub Flow for Designers
Xing Meetup — Hamburg, Germany • October 26, 2016 • Slides
Asynchronous Communication For The Win!
Asynchronous Communication For The Win!
Landing.Jobs Festival — Lisbon, Portugal • June 3, 2016 • Slides
//2015
GitHub Flow
GitHub Flow
AWS Summit Tokyo — Japan • June 3, 2015 • Slides
//2014
Things I Learned from GitHub’s Codebase
Things I Learned from GitHub’s Codebase
Break Conference — Belfast, NI • November 12, 2014 • Slides
Mastering Static Sites with Jekyll and GitHub Pages
Mastering Static Sites with Jekyll and GitHub Pages
Converge — Glasgow, UK • August 15, 2014 • Slides
Workshop: Design at GitHub
Workshop: Design at GitHub
Osaka — Japan • June 3, 2014
Lecture: How GitHub Works / Design at GitHub
Lecture: How GitHub Works / Design at GitHub
Kyoto University Design School — Japan • June 2, 2014
How GitHub Works
How GitHub Works
GitHub Kaigi — Tokyo, Japan • June 1, 2014 • Slides
Remote by default
Remote by default
BACON — London • May 16, 2014 • Slides • Video
How design happens at GitHub
How design happens at GitHub
ScotlandJS — Edinburgh • May 9, 2014 • Slides • Video
Jekyll and GitHub Pages
Jekyll and GitHub Pages
Belfast Ruby — NI • March 4, 2014 • Slides
//2013
Design in the Realm of Open Source
Design in the Realm of Open Source
Refresh Belfast — NI • August 9, 2013 • Slides

Talk icon created by Adrien Coquet via The Noun Project.